At Workforce Plus, compliments, complaints and feedback are all warmly welcomed, as they help us to continuously improve our services, programs and customer service.

If the service you received was not to the standard you expected from us, we want to know so we can make the necessary improvements. We also encourage you to share any feedback or suggestions that may help us improve the services we deliver. If you have a grievance or concern, we are committed to listening respectfully and working towards a fair and timely resolution..

How to provide feedback

We recommend that, in the first instance, you raise your compliment, complaint, or feedback with the appropriate program manager. If you cannot resolve an issue with them, please complete the feedback form, and we will reply within 24 hours.

Workforce Australia Participants

For TTW, EST and CTA participants, if at any point you are unhappy with the response you receive from us, you can contact the Employment Services National Customer Service Line on 1800 805 260 or email nationalcustomerserviceline@jobs.gov.au

Complaints policy

For more information about how we will manage and respond to your complaint, please view the Workforce Plus Complaints Policy.