Help improve our service


At Workforce Plus, feedback and complaints are warmly welcomed as it helps us to continuously improve our services, programs and customer service.

If the service you received wasn’t to the standard you expected from us, we want to know so we can make the necessary improvements.

We also want to hear from you if you have any feedback or suggestions to improve the service we deliver.


And if you feel one of our team members has gone above and beyond your expectations to provide excellent service, we would love to hear from you as well.



How to provide feedback

We recommend in the first instance to always raise your compliment, complaint or feedback with your dedicated Workforce Plus Job Coach or Trainer or the team in your local Workforce Plus office.


If you are not able to resolve an issue with your Workforce Plus Job Coach or Trainer, you can also submit feedback by:

Emailing the program area

  1. Transition to Work (TTW) –
  2. Career Transition Assistance (CTA) –
  3. Employability Skills Training (EST) –
  4. All other Programs –

Calling 1800 118 244 and asking to speak to the Program Manager

Filling out the feedback form

Our team will be happy to listen to you and where possible, help resolve any issues. Our priority is to get any situation sorted ASAP so that you can continue with the program and get the most out of it that you possibly can!

For TTW, EST and CTA participants at any point if you’re unhappy with the response, you can contact the Employment Services National Customer Service Line on 1800 805 260 or email

For more information about how we will manage and respond to your complaint, please view the Workforce Plus Complaints Policy



    Workforce Plus and Management Governance Australia (MGA) is committed to protecting your privacy. We collect and handle personal information that you provide on this form for investigating and responding to your complaint, compliment or suggestion. Workforce Plus and MGA will only use your information in accordance with relevant privacy and other laws.

    For us to provide the best possible service and outcome, we may need to share your personal information with others. If this is the case, you will be notified first with an explanation as to why we need to do this, and then to ask how you would like to proceed.

    If you choose to remain anonymous, Workforce Plus and MGA  may be unable to respond to your complaint, compliment or suggestion.

    If you wish to contact Workforce Plus and MGA, who are responsible for managing the personal information that you provide on this form, please phone 1800 118 244 or email:

    Workforce Plus Feedback